Cancelation Policy

[Family K9 Services]

Effective Date: 27 December 2023

At Family K9 Services, we value our customers and strive to provide exceptional service. We understand that circumstances may arise that require the cancellation of a previously scheduled service or reservation. To ensure a fair and transparent process for both our customers and our business, we have established the following cancellation policy:

• Cancellation Notification:

  • Customers are required to notify Family K9 Services of any cancellations as soon as possible. We recommend providing a minimum of 24 hours/days notice before the scheduled service or reservation.

• Cancellation Fees:

  • Cancellations made within 24 hours/days of the scheduled service or reservation may be subject to a cancellation fee. The amount of the fee will depend on the type and nature of the service or reservation.

• Refund Policy:

  • Refunds for cancellations will be processed in accordance with the following guidelines:

    • Cancellations made outside of the 24 hours/days notice period may be eligible for a full refund.

    • Cancellations made within the 24 hours/days notice period may be subject to a partial refund or no refund, depending on the circumstances.

• Exceptions:

  • Family K9 Services understands that unforeseen circumstances may arise, and we will consider exceptions to the cancellation policy on a case-by-case basis. Customers are encouraged to communicate any exceptional circumstances to any of our staff members for review.

• No-Show Policy:

  • Failure to notify Family K9 Services of a cancellation and not showing up for a scheduled service or reservation may result in the full charge of the service or reservation.

• Reservation Modifications:

  • Customers may request modifications to their reservations, such as rescheduling or changes to the service details, within the 24 hours/days notice period without incurring a cancellation fee. Any modifications requested outside of this notice period will be subject to review.

• Communication Channels:

  • Cancellation requests must be communicated to Family K9 Services through email [familyk9servicestx@gmail.com], or call/text [512-766-6042]. We recommend obtaining confirmation of the cancellation for your records.

• Policy Updates:

  • Family K9 Services reserves the right to update this cancellation policy at any time. Customers will be notified of any changes through the email or call/text.

By engaging in business with Family K9 Services, customers acknowledge and agree to abide by this cancellation policy. We appreciate your understanding and cooperation.

If you have any questions or concerns regarding our cancellation policy, please contact us at [512-766-6042].

Thank you for choosing Family K9 Services.